Hours: Full-time (37.5 hours per week) Contract type: Permanent Location: Plymouth Salary: £23,580 Drainage Superstore is a leading online retailer specializing in drainage materials, tools, and accessories.
Our mission is to provide customers with top-quality products and exceptional service to meet their drainage needs.
As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.
We are seeking a dynamic and results-driven Sales Executive to join our team at Drainage Superstore.
The ideal candidate will play a crucial role in driving sales and providing exceptional customer service by offering expert advice on our product range.
The Sales Executive will be responsible for building and maintaining strong customer relationships, understanding their needs, and recommending suitable drainage solutions.
Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate Ensure timely effective creation and follow up of sales quotations Up-selling products to customers, including key products and special offers Liaising with suppliers, as required, to fulfil customer orders Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers Escalate product or customer issues to the Team Manager or Senior Advisor Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks Entering detailed accurate notes into a database, including dates for follow up calls Develop and retain product knowledge by attending supplier training events Work collaboratively by sharing ideas, knowledge and resources Undertake any further relevant research, development or training as required Understand, record and update reasons for customer contact As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities.
You will be expected to manage these within your workload cmostores.com is an equal opportunities employer.
Requirements Knowledge of construction materials Experience dealing with inbound sales calls Good telephone manner Friendly and tactful personality Experience of similar customer service role Computer literate with a high standard of written and spoken English Ability to absorb new information quickly Problem solving skills Ability to work to targets Team player with a 'can do' approach Communicates effectively with others Trustworthy and reliable time keeper Benefits Monthly team bonus base on target earnings Employee Assistance Programme Cycle to work scheme On-site parking Company events Competitive holiday allowance