Job DescriptionThe GCS Portfolio Director Consulting is a leader in the Services Product Portfolio offering function and a key driver of IFS' continued growth.
The GCS Portfolio Director Consulting drives the services growth of IFS through combining domain expertise, commercial acumen and leadership, in the definition and strategy of the Consulting services offering to drive customer value.
The Consulting Services portfolio includes, but is not limited to, the following services products: Implementations, Upgrades, Day2day.
It includes services such as performance testing and other elements which are part of the Portfolio.A GCS Portfolio Director Consulting has a clearly defined section of our Services Portfolio under their direction and are tasked with the overall vision and strategy of the Service Roadmap, definition, packaging and effective release of the Services in the Consulting Portfolio.
A GCS Portfolio Director Consulting proactively drives the transition to a primarily recurring revenue model in Services and is expected to demonstrate hands-on leadership in sales cases as well as being a key interface to the global delivery organization.
This vacancy is for ownership of the "Consulting" Offering area across IFS core products.
The GCS Portfolio Director Consulting is a key partner and leader for sales, delivery and product leadership.
The GCS Portfolio Director Consulting is part of the Sales and Commercial Leadership Team and brings an executive presence to both customer and internal engagements.
As a high-growth dynamic organization, IFS requires its leaders to exhibit a blend of strategic thinking and hands-on practical application of their knowledge and experience, as well as live IFS' values.
Extensive exposure within the enterprise software industry is a must, as is the experience of handling a range of customer facing and people management roles and the ability to network and collaborate across functions.
The role will require situational leadership, being as comfortable exhibiting direct assertive management, as much as managing through influence and thought leadership.
QualificationsEssential Duties and Accountabilities The GCS Portfolio Director Consulting will take full responsibility for their section of the Portfolio, which requires: Defining the strategy of the Consulting Offering and being accountable for its implementation and results Engaging and influencing senior leadership and providing guidance to the team members and stakeholders involved in the Service Offering Bring to market world-class offerings that unlock clear, specific and measurable value for our Customers.
Proactively publishing and maintaining a strategy, service roadmap and release plan (with clear timelines and deliverables as per the Portfolio release cadence)Adherence with the Service Introduction ProcessOwn the Service definition and execution for specific Product areas.
Ensure that all Product items are fully documented as per global standards.
Collaborate with other Portfolio Directors and the wider GCS org to ensure that all offerings are cohesive and fulfil the lifecycle strategy that we are executing.
Provide simple and clear content to effectively enable the sales and delivery orgs including marketing collateral.
Liaise closely with the GCS Delivery organisation, ensuring they are involved across the lifecycle of the service development and release.Liaises directly with Sales, marketing, commercial and other functions within IFS as required.
Must solicit and incorporate feedback from all key internal and external stakeholders.
QualificationsThe GCS Portfolio Director Consulting is an experienced leader, deep expert in their assigned field operating at a leadership level within a customer value generating role.
They must be able to demonstrate knowledge and understanding in the following areas: A proven strategic leader and influencer Accomplished at managing executive and senior relationships.
Hands-on commercial decision making in an enterprise application environment.
Deep commercial awareness and respect for financial drivers Capable operator in both sales and delivery contexts, able to bridge the gap between services delivery and license sales.
Able to establish and coordinate multi-disciplinary teams with colleagues from across the business Attention to detail and a structured, meticulous approach for managing timelines and expectations Able to take control of challenging situations and execute in support of respective team members Calm under pressure, a problem solver who can positively manage conflict between individuals and departments and prioritize accordingly Exceptional communication skills (written and verbal) as well as advanced presentation skills Commercially savvy, identifies ROI for the Customer using business value engineering techniques Strong team player and flexible in working time (to support different time zones when required) Broad understanding of Success and Experience working on Consulting with IFS, either in a Sales, Presales or Delivery role Having customer facing experience in complex business cases.
Live the IFS Values Being aware of the business context and the Customer value through the lifecycle Required Education & Experience 15+ years practical and management experience in the enterprise software industry, ideally in a services context – leading candidates will demonstrate a wide range of experience within a software/ services setting.
Direct experience in the applicable Portfolio area Relevant Customer facing and commercial experience in the enterprise software industry Experience "solutioning" services for customers University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility.
Significant experience in solution delivery or services selling Proven track record in supporting complex sales at C-level in a collaborative and impactful manner.
Able to work effectively in a matrix environment.
Business level English: Fluent Local language: Fluent, Business Level Must be able to demonstrate an understanding of key industry trends in their chosen field Industry qualifications