Delay Resolution Manager

Brief Description To lead and direct Delay Resolution Coordinators in accurately understanding and investigating the cause of delays.
About the role (External)Here are some of the duties your role will include: -1.Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.2.Applyconsistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.3.Capture competency gaps within the team and ensure plans address improvements needed.4.Undertake briefing of staff on changes to the delay attribution process and guides.5.Promote understanding of the delay attribution process with customers, contractors and other interested parties.6.Provide technical support and advice with regards to PEARS billing and Palladin files.7.Audit within day 8 incidents to ensure accuracy of data.8.Undertake competency assessments identifying, recording and implementing any development needs.What you will bring to the role: -Essential·A1 qualified·Experience of managing people·Knowledge of Network Rail people management policies and procedures·Detailed understanding of business process manual and commercial environment·Investigation skills·Negotiation skills·Crisis management skills·Influencing skillsDesirable·Relevant experience of Railway industry·Understanding of negotiating machinery·Knowledge of budgets