Day Concierge

Concierge - Private Building, Hackney London Hours: Monday to Friday 8:00am - 4:00pm Salary: £26,000 per annum About the Role: On behalf of our client, we are hiring a proactive and customer-focused Concierge for a private building in London Fields.
This is a self-managed position requiring excellent customer service and security skills.
The role involves managing the front desk, ensuring building security, and assisting with daily operations to maintain a smooth and safe living environment.
Key Responsibilities: Customer Service & Reception: Greet residents, guests, and visitors, providing assistance and answering queries.
Handle complaints professionally and ensure a high level of service.
Assist with luggage, parcels, and deliveries as needed.
Manage visitor access, issue keys/fobs, and maintain accurate records.
Security & Site Management: Monitor building security, conduct regular patrols, and check CCTV.
Address safety hazards or security breaches and report incidents.
Oversee storage spaces, cleanliness, and organise rubbish collection.
Ensure adherence to health & safety standards, and manage emergencies.
Team Collaboration & Reporting: Liaise with team members and conduct shift handovers.
Communicate important updates to the team and suggest improvements.
Assist with managing temporary staff cover and liaise with the managing agent.
Requirements: Strong communication and customer service skills.
Proactive, with excellent attention to detail and problem-solving abilities.
Ability to work independently and manage multiple tasks.
Previous experience in concierge or building management is preferred.
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