About the roleWe have a great opportunity to become a Customer Team Manager for our Developer Services team.You'll be responsible for the day-to-day management of a Developer Services Water team to ensure that new mains and water service quotations are delivered to regulatory timescales and accurate cost.You'll be passionate about providing the best possible levels of customer service, creating positive experiences for our customers whilst also motivating our people, and driving performance improvements across your team and its wider department context.You'll ensure that all team members have appropriate and stretching performance targets that are value-adding and simple-to-understand.
You will also ensure effective planning and monitoring of work-streams to ensure all targets are achieved; this includes regulatory targets.About youYou'll be an enthusiastic customer service professional with experience in a fast-paced multi-disciplinary environment, who is positive to step-up and be a strong and visible leader, along with having the proven ability to build and cultivate strong and long-lasting relationships with key stakeholders and actively manage customer expectations.This frontline leadership role requires you to be passionate about creating both unrivalled customer and employee experiences, and you live that passion authentically every day, inspiring people and continually striving to improve and excel.You'll be able to review performance and insights data, can drill into the data in order to continuously review our offer and approach and drive improvements throughout key customer journeys.We're looking for you to have proven experience of providing excellent customer service and managing work queues and SLAs.You'll ideally have a Level 3 qualification or have equivalent proven experience in managing a team in a fast-paced customer focussed environment.Whilst not essential, experience in the water industry or a regulated environment would be advantageous.Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work.
We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation.
We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.About usHere are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all.
We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work.
As an equal opportunity employer we're committed to having a diverse community represented across our business.We're aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don't have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.NWG at a glance:Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.We do this by providing reliable and affordable water and wastewater services for our customers.We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.Our vision is to be the national leader in the provision of sustainable water and wastewater services.
To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.Our benefitsWe're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Our 'Tap Into' benefits include:Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.
There's also the option to buy or sell holidays.Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.Free access to local attractions.A fantastic discount scheme, with savings on days out, shopping, travel and more.Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance.
We also provide 4 x Life Assurance and an Income Protection Scheme.Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.