Company Overview WeWALK provides innovative technology solutions that empower visually impaired individuals, enhancing their mobility and independence.
Our WeWALK Smart Cane has received prestigious recognitions, including TIME Magazine's Best Invention Award, the Edison Awards, and the 2024 King Award for Innovation in Turkey.
With customers in over 60 countries, WeWALK is leading the way in accessible technology, building a global movement for accessibility and inclusion.
Job Summary As a Visual Interpreter for WeASSIST, you will provide professional, real-time visual support to visually impaired individuals through live video calls.
Using the WeASSIST platform, you'll interpret visual information to help customers navigate various environments, complete tasks, and experience daily life with greater independence.
Objectives of this Role: Embody the WeWALK brand by consistently providing exceptional, compassionate, and effective assistance to visually impaired customers.
Provide live, accurate, and descriptive visual interpretation in response to customer needs.
Collaborate with other Visual Interpreters to strengthen team unity, growth, and support.
Contribute valuable insights to the Product and Technology teams to help enhance WeASSIST's service.
Key Responsibilities Deliver live, on-demand visual support to WeASSIST customers via video calls.
Interpret visual information accurately and effectively to meet customer needs.
Assist with tasks in diverse scenarios, from personal routines to complex navigation.
Provide an outstanding customer experience that aligns with WeWALK's mission of accessibility and independence.
Collaborate with Product and Technology Teams to enhance the WeASSIST platform.
Adhere to data privacy and confidentiality standards.
Participate in ongoing training to develop and refine visual interpretation skills.
Requirements: Native or bilingual English speaker, preferably based in the UK to accommodate role requirements.Strong verbal communication skills with excellent attention to detail.
Preferably with experience working with the blind and visually impaired community.
Background in customer service or call center experience is advantageous.
Proficient in using PCs, smartphones, and online applications.
Excellent spatial awareness and the ability to describe visual information clearly.
Independent, solution-oriented, and able to make quick decisions under pressure.
Technical Requirements: Windows 11 or Mac OS Ventura 13.0 or higher computer system.
Wired headphones with a noise-canceling microphone.
Dedicated, quiet workspace.
Reliable internet connection with minimum 50 Mbps speed.
Minimum Schedule Requirements: Minimum 35 hours a week Willingness to work weekend hours Why Join WeWALK?
Purposeful Impact: Directly support individuals with visual impairments, fostering independence and accessibility.
Comprehensive Training: Benefit from paid training designed to develop your skills in visual interpretation and customer service.
Remote Flexibility: Work remotely within the UK as part of a supportive and mission-driven team.
Growth Potential: Contribute to an internationally recognized company, dedicated to accessibility and societal inclusion.
WeWALK values diversity and is committed to fair employment opportunities for all candidates, regardless of race, gender, nationality, age, disability, or any other protected characteristic.
Join us in redefining accessible technology and building a more inclusive world!