Senior Customer Success Manager – SaaS Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression.
Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.
About the company - Rapidly growing SaaS business with a strong reputation for delivering impactful solutions - Recently received significant investment, driving product innovation and team growth - Known for a supportive culture where employees stay and progress in their careers - Opportunity to be part of a company making waves in its industry About the role - Act as a strategic partner for high-value clients, ensuring long-term success and business growth - Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions - Develop and execute strategic account plans to deliver short, medium, and long-term value for clients - Use data-driven insights to recommend optimizations and help clients maximize the value from the company's solutions - Collaborate with internal teams to align company offerings with client needs, and help drive impactful results - Opportunity to manage a team of CSM's and career progression to Chief Client Officer, leading the Client Success department About you - Strong commercial acumen with experience calculating ROI for high-value clients - Leadership experience, including managing teams and influencing internal stakeholders - Exceptional client relationship and stakeholder management skills - Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects - Strong understanding of technology, with a proactive attitude towards learning and development - Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills Package - Salary up to £65,000 - Hybrid working model: 2-3 days a week in the office - A clear path for career progression path to Chief Client Officer, leading the Client Success department within next 3 years!
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