Customer Service Representative/Sales Support Administrator (Based Shirley, Solihull)

The Opportunity We are recruiting for a fast-paced Customer Service Representative with superb communication skills to support our medical devices customer service team in our lovely Solihull office.What You'll Do Receive & process all hospital orders within daily deadlines including invoice managementHandle customer complaintsInternal stakeholder managementFollow up on pricing discrepanciesIssuance of required credit notes for returns and complaints within the official procedural deadlinesLiaise with approved logistic partnersActively participate in any required product tracking research when requiredPER (Product Event Reporting) processing and follow up in collaboration with Territory ManagersManage busy queries & orders mailboxWhat You'll Need:Excellent written and verbal communication skillsPrior experience in a customer service/sales advisor role would be ideal, but we are open to hearing from enthusiastic candidates without this experienceExpertise knowledge of SAP idealKnowledge of Microsoft OfficeTeam playerCustomer and service orientedGood organization abilityGood communication skills for internal and external contactsPositive reaction to working in a "deadline driven" environmentAs you'd expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.