Leading Edge Aviation is one of the most rapidly growing Aviation Training Organisations in the UK and Europe.
We take a different approach to commercial pilot training and the high quality of our graduates is well recognised by major UK and European airlines.
Our main Academy is based at Oxford Airport and we also have a campus in southern Spain which allows us to make the most of the great weather and flying conditions to deliver parts of our training.
We are looking for a positive and enthusiastic Customer Experience Administrator to join our super friendly, close-knit team.
We are happy to hear from candidates interested in working full time (37.5 hours per week) or high part time hours.
Reception Duties
Be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
Conduct regular stock takes and replenish stationery, refreshments and equipment.
Office and Training Administration
Offer administrative support to the Board of Directors when required.
Coordinate the onboarding process for new students and plan for their arrival, including student kit, uniform and stock ordering.
Coordinate student departure administration for Customer Experience to include but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes.
Provide ad-hoc administrative support required by the Head of Training (HoT) where required.
Make travel arrangement for the business, including flight bookings, car hire and hotel arrangements.
Excellent IT skills with working knowledge of Microsoft applications.
Competitive salary of up to £25,000 per annum depending upon experience
Annual leave entitlement of 25 days plus bank holidays
Pension scheme
Life assurance
Wellbeing benefits such as access to our Individual Assistance Programme and critical illness cover
Cycle to work scheme
Free on-site parking