Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle.
We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa.
Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.
To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.
Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices.
We operate a hybrid working environment - two days onsite, three days WFH.
As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen's customers i.e.
hospitals, physicians and pharmacists.
You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts.
Ensure all enquiries and orders are processed accurately following set systems and processes.
Key Responsibilities: You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner.
Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems.
You will adopt a flexible approach as services may be subject to change.
You will deliver world class support and guidance to a range of global customers within the Customer Service department through:
Order and enquiry handling Training and Process Customer Relationship & Support Key Requirements: Fluent Language ability (both written and verbal) for assigned region(s).
Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums Educated to a minimum of GCSE and or equivalent regional qualification Demonstrable experience of working in a Customer service environment Excellent communication skills with a customer centric focus Ability to multitask with ensuring great organisational skills Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments Good working knowledge of all Microsoft Office packages.
Oracle system and digital experience a distinct advantage Benefits: 27 days holiday plus 8 bank holidays Pension contributions 4.5% matched Life assurance 4 x annual salary Flexible Benefits Platform with £25/month Company contribution Annual salary review Independent financial advice service Enhanced Employee Assistance Programme Shopping discounts with retailers Long service awards Recognition scheme & employee of the year awards If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.
Interested?
We would love to hear from you, please apply today for consideration.