Customer Service Manager/Team Leader

?Are you an experienced and motivated leader with a passion for delivering outstanding customer service?
My client is looking for aCustomer Services Manager / Team Leaderto join their growing team in Middlesbrough.
This is a fantastic opportunity to lead a small, dedicated team in a supportive, fast-paced environment where your impact will truly be felt.Key Responsibilities:Lead and motivate a team of customer service representatives, driving performance and efficiency.Resolve complex customer queries and complaints with professionalism and urgency.Coach and develop your team to achieve their targets and build their skills.Build strong relationships with customers to encourage loyalty and repeat business.Collaborate with other departments to improve processes and enhance the customer experience.Monitor and analyse team performance, sharing valuable insights with senior management.What We're Looking For:Proven experience in a customer service management or team leader role.Excellent leadership, communication, and people skills.A strong problem-solver who can confidently manage escalated customer issues.Highly organised, with the ability to work well under pressure and meet deadlines.Experience in a rental-based business (advantageous but not essential).Confident using Microsoft Excel and customer service software.