Customer Service Engineer

Role - Customer Service Engineer (Data Centre) Salary - £32,000 Hours - 4 days on / 4 days off Location - Canary Wharf Summary: The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations.
Additional Duties and Responsibilities: Takes on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager).
Participates in the full continuous (24x7) Call Out team along with the other Engineers.
Qualifications: Vocational or Bachelor-level qualification of a technical nature (qualified electricians are a distinct advantage).
Construction Skills Certification Scheme certification or similar, demonstrating that relevant Health and Safety tests have been passed (desirable but not essential).
3-5 years of relevant experience as a technician in Telco, IT, or DC background (preferred but not essential).
Experience with networks desired but not essential.
ITIL and/or ServiceNow experience preferred but not essential.
Experience working in a client-facing data centre.
Demonstrable knowledge of data installations and termination.