Customer Service and Supply Chain Assistant Manchester City Centre£28,000 - £32,000 BenefitsOur client is a growing business seeking a Supply Chain Manager to manage the supply chain and customer service functions of the business.
This is an exciting time to join an expanding business and offers the opportunity to develop and grow within your role.Overview of the positionTo support the operations team in processing orders and ensuring efficient supply chain operations.
This position is crucial for maintaining smooth and accurate order fulfilment, enhancing customer satisfaction, and supporting the overall supply chain process.
The role involves a variety of tasks, including order processing, customer communication, documentation management, returns handling, and assisting in supply chain activitiesResponsibilities Order Processing:Accurately enter and verify customer orders (trade and industrial use) in the system.Ensure timely and correct order fulfilment.Customer Communication:Handle customer enquiries and complaints professionally.Provide timely updates to customers regarding their orders.Resolve issues to enhance customer satisfaction and maintain positive relationships.Documentation:Generate and manage documentation such as invoices.Ensure all documentation is accurate and up-to-date.Maintain organised records for easy retrieval and reference.Returns Management:Process returns and exchanges efficiently.Update inventory records to reflect returned items.Support Supply Chain Activities:Assist in various supply chain activities to ensure the safe and timely arrival of products.Monitor inventory levels and assist in inventory management.Ensure compliance with company policies and relevant regulations.Skills & ExperienceExcellent customer/supplier service skillsCustomer Service experienceAttention to detailExcellent communication skillsPlanning and prioritisingResilienceDecision makingSales analysisProficient in SAP or an equivalent system would be advantageousAn understanding of GDP would be advantageousWant to recruit a similar role?Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates.
Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector.
With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board.
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