Customer Service Advisor Contract type: Permanent Salary: £22,542 per annum Start Date: Wednesday 8th January 2025 Location: Hybrid working between our Dearne Valley office and home.
Training: 5 weeks (Mon - Fri 9am - 5pm) and will be office based.
This will then be followed by a further 3 weeks in office once live and taking calls.
Candidates will then move to hybrid working.
Hours: Full-Time - 37.5 hours per week.
Shifts - Monday to Friday 10am to 6pm, however, will need to be flexible to work any hours within the opening hours of 8-6 Monday to Friday.
Join Capita as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career.
Our people make Capita a truly exciting and diverse workplace - we want you to bring your whole self to work, allowing your personality and skills to shine.
Job title: Customer Service Advisor Job Description: What you'll be doing?
Helping customers over the phone with enquires about their water supply, home move calls and general billing enquiries Taking ownership of enquiries & valuing each customer Creating a positive experience for both customer and client Making a real difference to people's lives Who are we looking for?
Excellent communication skills, understanding the needs of customers Great listeners!
A genuine passion to help people in difficult circumstances The ability to problem solve and offer expert solutions What's in it for you?
A competitive salary of £22,542 per annum 22 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita.
You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.
There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.
Our purpose is to create a better outcome for you.
What will happen next: Choose 'apply' to submit a short application ensuring you add your contact number and email address so we can reach you easily.
The team will then reach out to discuss the role in more detail.
Equal Opportunities We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
During the application process, you'll be asked to share your personal characteristics and data with us.
This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Location: Rotherham - Capita Park House , United Kingdom Time Type: Contract Type: Permanent