Customer Journey Testing Specialist Location: Stoke site 4 days per week Working hours: Full time 37.5 hours Salary: Excellent basic salary plus bonus and Vodafone benefits At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you'll do The Consumer Journey Testing Specialist will be responsible for the communication of their initiative plans to their business stakeholders, keeping them updated on progress and serving as the main point of contact for all consumer experience testing.
The role will share and collaborate with the wider Testing & Go To Market team to ensure inputs are captured and aligned.
Success in this role requires strong planning and prioritization skills in a fast-paced and sometimes unclear environment.
You will ensure that proactive, adequate testing resourcing is in place for all initiatives assigned and escalate any issues to the Consumer Journey Testing Manager to mitigate project risks.
You will work efficiently with internal stakeholders, understanding and supporting their business goals.
You will own the end-to-end testing process, this includes requirements gathering, creation and business approval of test plans, creation and approval of test journey execution plans, resourcing & assets planning, defect & issue management and governance and progress reporting.
You will have the ability to identify and manage roadmap / execution risks, challenges, and dependencies, proactively intervening to remove roadblocks.
Who you are • You will have knowledge of customer journeys from requirements gathering through design, testing and deployment • You will have experience of collaborating across teams to resolve customer journey/experience challenges • You will have proven experience of proactively managing stakeholders • You will have the ability to work to tight deadlines with high accuracy • You will be competent in Microsoft Excel/PowerPoint Worried that you don't meet all the desired criteria exactly?
At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk