Here at NCHA we're passionate about listening to our customers and using their feedback to improve the way we do things.
We're looking for a Customer Engagement Manager to lead a team of specialists who make sure the voice of the customer is heard at all levels of our organisation – enabling a culture of 'customer first'.
The focus for the Customer Engagement Manager is to deliver NCHA's Customer Engagement ambitions in partnership with customers and all teams across NCHA.
Developing and maintaining a clear engagement framework that ensures all engagement activities are connected to provide a continuous flow of information, insight and improvement.As Customer Engagement Manager, some of your key duties and responsibilities may include but are not limited to: Leading a centralised customer engagement team which supports strategic ambitions and decision makingDeveloping a team which is the face of NCHA for customers, providing a platform to hear their voiceDelivering the Customer Engagement team planBuilding and developing a 'community of customers' who are engaged and interested in improving our servicesOversee, managing and develop a team of formally involved customers who are represented on a series of panels, committee and NCHA BoardDeveloping a proactive programme of activities and events which align with our customer geography, demographics and corporate objectivesUtilising all customer insight available to analyse, report on and steer the work of the department and wider business.
Develop mechanisms for clear reporting to board, Executive & Senior Leaderships Teams, colleagues and customers on the impact of our customer engagement activities.Check out the role profile for more informationIdeal CandidateIf you are passionate about delivering exceptional customer service whilst collaborating with others, we want to hear from you.We're looking for an enthusiastic person who thinks differently and enjoys driving positive change.
You'll be experienced in customer engagement or customer experience, have strong leadership skills with a track record of developing teams, along with excellent interpersonal skills.Working HoursMonday - Friday 9am - 5pm 3 days per week minimum working from the office with 2 days per week working from home.
Head Office is based in Clifton.USEFUL TOP TIPS:You will need to attach a CV in order to apply for this role.All correspondence will be via your registered email address.View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!