Customer Data Insight Manager

Customer Data Insight Manager Kidderminster, Worcestershire (Hybrid Working) Up to £40,012 Join Us as a Customer Data Insight Manager Shape the Future of Customer Experience Imagine being the voice of our customers, the person who understands their journey better than anyone else.
You see the patterns in their feedback, the stories hidden in the data, and the opportunities for change.
At Community Housing, were looking for someone like you someone who thrives on turning insights into action, making every customer interaction count.
Your role will be to uncover what our customers truly need.
Youll design and lead a framework that maps their journeys, analyses their feedback, and identifies the drivers of satisfaction and frustration.
With every insight you uncover, youll help us improve the services we provide and enhance the lives of the communities we serve.
Youll collaborate with teams across the organisation, inspiring them to use data and insights to deliver customer-centric solutions.
Whether its creating engaging visual stories to present findings or working closely with service leaders to tackle emerging trends, your work will shape our strategies and guide real change.
Were looking for someone who can see the big picture while diving deep into the details.
Youll be passionate about understanding people, skilled in analysing data, and confident in communicating your findings to all levels of the organisation.
This is your chance to make a difference not just for Community Housing, but for every customer we serve.
If youre ready to take on this challenge and become a driving force for positive change, wed love to hear from you.
Apply now and be part of a team thats committed to knowing its customers and delivering exceptional service.
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