Customer Care Representative - UK & Ireland - 12 months fixed term contract Onsite Location(s): Hemel Hempstead, HRT, GB
Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. We're at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36,000 colleagues around the world.
Purpose Statement Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.
Key Responsibilities Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only). Monitor the complete delivery processes (e.g. Distribution Center and/or carrier). Arrange special deliveries on request. Control and send out invoices. File ordering documents and related records. Handle service complaints from customers and/or sales representatives. Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only). Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc. Handle backorders. On request, act as back-up for colleagues within the CS team (for CS Rep II only). What are we looking for in you? A passion for innovation and a want to learn and develop Hunger to succeed and excel Growth mentality Patient empathy and focus What we can offer to you: Attractive benefits package Inspirational colleagues & culture Fast Growing and innovative environment A team-oriented company culture International opportunities Learn more about our benefits here => EMEA We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Requisition ID: 595997
So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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