We are a small, ethical business based near Edinburgh, we make beautiful baby carriers and accessories from our specially woven jacquard fabrics.
Currently, we are looking for a friendly and motivated Customer Care & Fulfillment Assistant to join our busy team.All of our fabrics are woven in the UK and made from natural and organic yarns, we are proud to keep production in Scotland.
We are a zero-waste company and use solar panels for our energy.
Join our tight-knit friendly team at our lovely corner spot with a large garden with access to Roslin Glen and other walks areas nearby.
You will also benefit from free parking, flexi-time and a yearly bonus.The Job:You will work in the Customer Care and Fulfilment departments responding to customer emails and shipping orders.
Bringing an excellent level of service to our passionate customers.Primary Duties and ResponsibilitiesAnswer customer enquiries via email and MessengerCarry out refunds, exchanges and returnsWork with the Fulfilment & Operations Coordinator to pick pack and ship online orders in a timely mannerPick, pack/unpack stock and props for eventsAssist with postal claims and keep sheets updatedAssist with physical stock organisation and inventory on the websiteCommunicate with the wider team on customer care and fulfilment-related issuesParticipate in continuous improvement projects to increase efficiencyAny other tasks and administrative duties requiredRequired Skills & Abilities Excellent written EnglishCommitment to delivering exceptional customer careExcellent attention to detail and a high degree of accuracyCompetent in learning computer systems (ie internal customer order software)This is a physically demanding job with daily packing of orders.
It includes lifting and moving heavy boxes.
Manual handling training will be providedPersonal Qualities Reliable, conscientious and trustworthyFlexible - comfortable with multi-tasking and working on a number of tasks in different departmentsStrong communicator with excellent people skills37.5 Hours Mon - Fri, part-time hours will be considered, flexible working available, 28 days holiday, company pensionLocation: Oscha Slings 24/4 Dryden Rd, LoanheadSalary: £23,500 - £24,000Closing Date: 20th January 2025