About the roleWe have a great opportunity for someone to join our busy Metering Customer Operations team as a Customer Advisor.Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry.
This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.Once in role you will be supporting our field-based staff in activities across both our smart and traditional meter portfolio, booking appointments with our customers for a Technician visit to take place, planning & scheduling a large field-based teams and monitoring and following up on outstanding issues.You will ideally have a good geographical knowledge of the Essex & Suffolk region along with experience of planning and scheduling work for a busy field-based team working to several different service level agreements.The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 07:00 to 19:00.About youWe're looking for you to be highly organised and experienced in dealing with multiple demands whilst staying calm under pressure, along with experience of working in a customer facing environment and always delivering world class levels of service.You'll have proven experience of planning and scheduling work for a very busy field team and be willing to support others where necessary.
Experience of working in a target driven environment is essential.A background in customer service is essential as well as proven experience of communicating both over the phone and in writing.
You will use various in-house systems alongside all Microsoft packages, so strong computer literacy skills are essential.Knowledge of our in-house systems CC&B, Temetra, Maximo & OFS is an advantage, however, full training will be given to the right candidate.Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work.
We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation.
We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.About us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all.
We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work.
As an equal opportunity employer we're committed to having a diverse community represented across our business.
We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG at a glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services.To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Our 'Tap Into' benefits include: Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.
There's also the option to buy or sell holidays.
Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance.
We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.