Corporate Internal Account Co-Ordinator The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.
Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.
Job Summary: The Corporate Co-ordinator role is to offer first line support to the corporate account customer base, delivering a structured and consistent approach to all requests.
Handle inquiries and requests from customers that can range from a fault on the service, invoicing and service queries.
Find solutions to their issues and address their needs, handle customer complaints and initiate corrective actions.
Involve other team members or departments if needed, follow up the progress and keep the customer updated: Delivering outstanding Customer Service to Franchisees and Stakeholders Building on established relationships with key personnel Fully understand customers business requirements General administrative duties producing regular business reports Answering phone calls and update CRM system Ensuring orders are fulfilled seamlessly Communicating fluidly with other departments Ownership of customer requirements and escalate when required Ability to implement new ideas and report concerns within the team Updating and monitor open account cases on CRM system Producing regular business reports Liaise with suppliers to ensure any service upgrades are passed to the Sales team Review supplier charges and query with suppliers if required Complete contract paperwork Who you are Experienced in Customer Service/Sales environments Exceptional in written and oral communication Able to develop knowledge, and acquire new skills Able to work in a fast-paced environment, and be able to adapt to fluid change Having a high attention to detail What we offer £28,000 to £30,000 (DOE) Basic Salary 20 days holiday + Bank Holidays + The ability to purchase more holiday A flexible working policy TPBN1_UKTJ