1st Stage Interviews: Ongoing Do you enjoy working in an administration environment communicating directly to customers, colleagues and external partners?
Curo, is an established, leading Housing Association based in Bath, with over 15,000 homes in our care.
We have a busy workload of repairs and renovations in homes across the BANES area.
We are seeking a pro-active individual to take on the role of Contract Administrator to join the Property Operations team, providing administrative support to our Property Services teams.
Why Join Curo?
If you love administration and want to work within an inclusive, friendly, skilled and professional team, Curo provides our Contract Administrators with the following: Stable place of work in Bath.
Flexibility of start and finish times to suit your schedule.
A sense of purpose – you'll be joining a team who cares about providing quality homes for those most in need in our community.
Career development if you're interested in progressing.
Our values-driven culture revolves around care, respect, openness, fairness and trust.
We are looking for people who are empathetic and have the people skills to build trust with all our customers on every task, every day.
Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.
About the team The Property Operations Department (POD) provides administration support for the teams within Property Services, such as supply chain, fleet, contracted works, estates and assets, safety and compliance and complex works and surveyors.
What you'll be doing We are seeking a highly organised and pro-active Contract Administrator to join our team based in The Maltings, Bath.
Working from home is possible, but we are looking for colleagues to be in the office at least 3 days a week.
The successful Contract Administrator will play a crucial role in supporting the delivery of efficient and effective service contracts that provide exceptional services to our internal customers.
The successful Contract Administrator's key responsibilities will be: Providing high quality, customer focused services that deliver high levels of customer satisfaction.
Acting as the primary point of contact for customers, consultants, contractors, and suppliers.
Overseeing the administration of program management systems, issuing work orders and the management of contractor services across Curo.
Managing supplier invoices, identifying discrepancies, and reviewing held invoices on a weekly basis.
Confirm all appointments with customers to ensure smooth service delivery.
More about you The successful Contract Administrator will ideally have some administration experience within a complex financial transactional environment, have some knowledge of using Excel with good IT skills.
They should possess the following skills and experience.
Ability to work collaboratively and flexibly within a team-orientated environment, while also being able to work independently to ensure tasks are completed effectively.
Proven experience in providing high quality, customer focused services that deliver high levels of customer satisfaction.
Strong administrative skills, ideally gained within an organisation that handles large volumes of varied transactions and a complex customer base.
Familiarity with the invoice process, and experience in reconciling statements from contractors, is advantageous.
A methodical and organised approach to work, with the ability to handle a busy, varied workload, manage interruptions and changes and meet targets and deadlines.
Proficiency in numeracy, literacy, and IT skills, especially in Excel and Word We seek compassionate colleagues who are committed to living our values and can be trusted to work independently, who are resilient and happy to work in a varied environment where no day is ever the same.
What you'll get in return You'll be making a difference to our customers' lives every day, rewarding you with job satisfaction.
In return for all your hard work, not only do our Contract Administrators get a great salary as well as: 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
An additional day's leave on your birthday Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10% Annual 'Homes for Good' Reward.
Life Assurance Policy (up to 6x your annual salary) Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work 'Perks at Work' – access to 1000's of discounts online and in-store.
Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
Free Parking at many of our Offices.
For an informal discussion about the role please call: Leah Hiscocks 07813 544 602 We will be closing applications on 18th November however we may close the vacancy earlier, should we find the right Contract Administrator, So, if you think you're the person for this great opportunity, please don't delay and apply today.
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