We are looking for an enthusiastic, talented and dedicated Full Time Receptionist to join our luxury hotel brand.
The Roseate Villa Bath occupies a quiet corner of the city, moments' walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism.
The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely appointed rooms and suites, a signature restaurant and lounge for afternoon tea, and the best cocktail bar in Bath.
The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.
Main duties/responsibilities: · Creating a welcoming atmosphere for all guests.
· Ensuring each guest is escorted to their room and familiarized with the facilities of the hotel.
· Ensure that all guest accounts are set up correctly with a valid method of payment i.e.
sufficient advance authorization obtained for all credit cards.
· Being aware of all daily functions, events, VIPs and group arrivals.
· Be proficient in Front Office operations such as check-ins, check-outs, answering the phone and reservations.
· Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
· Knowledge of computerized PMS system.
· Handle guest requests and complaints in a careful and courteous manner ensuring guest satisfaction and providing Front Office Management with sufficient backup information.
· Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.
Entry Requirements: Front Office experience within a 4/5* star environment is required.
Excellent customer service skills.
Enthusiastic in delivering service excellence.
Possess the ability to work under pressure whilst maintaining attention to detail.
Has an excellent command of English, both spoken and written.
Display a polite and professional attitude to internal and external guests Package benefits: Provision and laundry of uniform Employee recognition awards Performance review and personal development plan Internal transfer and promotion opportunities Support in the development of your career Preferential room rates within the hotel group for yourself and family & friends You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of the eligibility will be required from candidates as part of the recruitment process.