Our client is looking for a Security Cleared Configuration Manager to work hybrid that will be accountable for day to day implementation and management of the configuration management process focusing on: · Use of standard methods and procedures for management and maintenance of the configuration process · Ensuring that all changes to Configuration Items are recorded as part of the change process; · Ensuring all configuration items are identified, documented, maintained and controlled through their lifecycle · Initiate and implement process improvement from insight from process performance measures and end user feedback through the Continuous Service Improvement (CSI) process.
·Review/Reports performance of configuration management reporting on performance against SLAs and KPIs and insights from trend analysis Key Accountabilities · Ensuring that all process and policy documentation is maintained under configuration management, reflecting reflect best practice and the daily service operation; · Planning and managing improvements to Configuration Management plans, policies, processes and management tools; · The ongoing review of relevant and appropriate Key Performance Indicators for Configuration Management processes.
· Developing and maintaining the Configuration Management Process · Monitoring the effectiveness of Configuration Management and implementing recommendations for improvement · Driving efficiency and effectiveness of the Configuration management Process against SLA/OLA targets and contractual requirements · Producing management information to all stakeholders of the supported applications/ products and services · Effective interaction and integration with other service support process areas · Ensuring consistent and high quality service to the customer · Ensuring that appropriate safety and ergonomic processes and methods are being utilised in all areas of work.
· Managing process quality assurance through process audits and quality checks assuring process adherence and resolving breaches along with feedback on process pain points from process end customers and process practitioners · Establish and ensure compliance with configuration management policies and procedures · Develop configuration management plans, standards and best practice · Implement and maintain configuration tools and software · Identify and document configuration items (CIs) and establish baselines · Maintain an accurate and up to date configuration management database · Control changes to CIs and ensure traceability · Perform regular configuration verification and audits · Conduct configuration audits to ensure compliance with standards, regulations and procedures · Work closely with development, operations and quality assurance teams · Ensure configuration items conform to their documentation · Identify and resolve discrepancies · Work closely with development, operations and quality assurance teams · Communicate configuration management processes and status to stakeholders · Updating training, creating awareness and publicising new configuration management capabilities and procedures to stakeholders as well as advising / training / supporting colleagues in process adoption and performance.
Key Capabilities/Knowledge · Strong presentation skills; · Excellent attention to detail; · Ability to work well under pressure in a team environment; ·Demonstrated strong analytical and problem-solving skills; · Quickly adaptable to changing processes and requirements; ·Self-starter with the ability to work in a fast-paced, dynamic environment; · Ability to interact with colleagues at all organizational levels; · Experience with and thorough understanding of key factors that drive business value and impact; · 5+ years of related experience; administering and delivering Configuration Management · ITIL certification · Agile/SAFe experience; · Strong customer facing skills with an ability to interact in confidence with clients.