Concierge

Concierge - Gosling Sports Park 6 Month Fixed Term Contract GLL is looking for a Concierge at Gosling Sports Park If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Concierges respond to enquiries converting them into memberships.
Concierge are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects.
From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you need: A can-do attitude A real focus on customer service.
Passion and personality Knowledge of health and safety Be a great team player Good IT, literacy, numerical and communication skills Some experience of administration Cash handling What you'll do: Being the first point of call for customers Answer incoming calls to the centre Deal with transactions including setting up direct debits and cash handling Dealing with membership enquiries including selling memberships to customers Deliver first-class customer service Answer customer queries Setting up equipment Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.