Complaints Officer

Join our expanding team as a Complaints Officer, delivering exceptional customer experiences and resolving complaints from start to finish.
Key Responsibilities: Investigate complaints, liaising with relevant departments to establish root causes.
Communicate regularly with customers throughout the complaint lifecycle.
Deliver fair and consistent outcomes within service level agreements.
Accurately record, track, and monitor complaints through our system.
Requirements: Excellent customer service skills and verbal/written communication skills.
Ability to articulate empathy and respect.
High accuracy in providing seamless and positive customer experiences.
Confident in using IT and helping customers self-serve online.
Desirable Attributes: Experience in customer-facing roles or local government.
Proven ability to turn difficult situations into positive outcomes.
Innovative mindset with a proactive approach to problem-solving.
About Hackney: Vibrant and diverse borough with great schools, parks, and local amenities.
Excellent transport links and communities.
What We Offer: Opportunity to represent our values and achieve the best for residents.
Anonymous recruitment process.
Support for flexible working and career development.
How to Apply: Complete the application form, responding to questions with examples of your skills, knowledge, and experience.
No supporting statements or CVs accepted.
Important Dates: Closing date: 26 November 2024 (22:59).
Interview date: W/c 09 December 2024.