Job Description Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded.
Assist in managing customer inquiries, complaints, and feedback promptly and professionally.
Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
Assist in coordinating and overseeing all aspects of the Clubhouse catering's daily operations, including opening and closing procedures, food & drinks service, and cleanliness.
Collaborate with the Group Manager to develop and implement standard operating procedures, ensuring consistency in service and quality.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Provide ongoing training and guidance to the staff, ensuring they are well-equipped to deliver excellent customer service and maintain high-quality food standards.
Foster a positive and inclusive work environment, promoting teamwork, cooperation, and professional Responsibility for the P&L account for the catering at Elmwood golf course and associated cash handling & stock control Ensure efficient inventory management, including ordering and stocking of ingredients, supplies, and equipment.
Collaborate with the culinary team to ensure timely and accurate execution of menu items, maintaining consistency in taste, presentation, and portion control.
Assist in monitoring and controlling expenses, including labour costs, food costs, and supplies, to meet budgetary goals.
Contribute to the development and implementation of sales strategies to drive revenue and increase profitability.
Collaborate with the Group Manager to analyze financial reports, identify areas for improvement, and implement corrective actions as needed.
Qualifications Proficiency in computer systems and Microsoft package.
Solid knowledge of food safety regulations, health codes, and sanitation practices.
Personal License Holder or willing to work towards gaining asap Bar drinks and cellar management Previous experience in a similar role within the food and beverage industry, Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
Exceptional customer service skills with a strong focus on client satisfaction.
Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible.
We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers.
'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow.
We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring.
Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested?
Even if you don't meet all requirements, we'd like to hear from you.
If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.
We celebrate individuality and are committed to creating an inclusive environment for all employees.
We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.