Job summary Clinical Governance OfficerWe are looking for an enthusiastic and motivated individual, who is looking to develop their management career to take on the role of Clinical Governance Officer within the General Surgery Directorate.The role is to assist the Directorate Management Team, as directed by the Directorate Manager in the efficient and effective management of clinical governance and operational duties to ensure all mandatory requirements are fulfilled, in order to deliver and continue improving high quality patient care within the resources available.
Main duties of the job To assist with the management of complaints, mortality reviews and Patient Safety Incident Response Framework (PSIRF) within the Directorate in accordance with Trust policy and support with the preparation of draft responses to written complaints.
To plan and organise the audit meetings supporting the Audit Lead for the Directorate.
Medical examiner queries - liaising with relevant departments and core M&M team in responding to all queries.
Carrying over to audit where necessary.
Datix's - investigating General Surgery logged Datix's, liaising with teams across the board to resolve.
Attendance at the Directorate and Divisional Governance meetings providing a monthly report of updates on complaints, Datix's Statutory and Mandatory training & PDRs To support risk management processes Timely completion of Freedom of Information Requests To work flexibly to deliver the Directorate agenda and to offer support to other colleagues including cover in times of absence.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
We serve around three million people and we're highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.
Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.We are the specialist centre for major trauma for the North Midlands and North Wales.
We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.
Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.Investing in the health and wellbeing of our staff is really important to us.
We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.
We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.
You can select your preferences upon application.
Job description Job responsibilities For more information on working for the Trust, please see the attached Job Description and Person Specification.
Person Specification Qualifications Essential Intermediate level qualification or equivalent experience HNC, Diploma Desirable Degree in Management or health related subject Work Experience Essential Experience of governance/complaints management Experience of working in an acute Trust Desirable Experience of operational management