NSHI Ltd is seeking a dynamic and results-driven Client Relationship Manager to join the team Responsible for the account management of NSHIs existing pharmaceutical/NHS customers.
This maybe as part of the CSO division or via pharmaceutical company sponsorship, either by joint-working donations or collaborate working, including joint working.
Maintain, manage and provide first point of contact customer support and day to day running of account(s).
Key Role and Responsibilities Support onboarding of new clients transition clients from the new business team into the account management team Support project management of the implementation of new projects agreed with the clients Deliver account and project KPIs and profit margins Work on account projects autonomously as dictated by the business Engage with the client(s) to understand and support their business and help grow our relationship with them Hold regular meetings with your account and client representatives, to report on delivery and support agreed KPIs and objectives Work with your account team and client(s) to identify customer opportunities and maximise revenue Liaise and pass potential opportunities to the Business Development team to explore Support the BD team in opening conversations with existing clients Create client invoices where appropriate/necessary Deliver a flexible and adaptable service which meets local customer/client needs Other Responsibilities To attend senior management meetings, reporting back to the NSHI board on activities carried out by the account(s) managed Recruitment and selection of new staff based on capacity needs, project needs and geographic requirements, as the business develops Work on additional projects as dictated by the business Achieve satisfactory service levels for the client(s) managed Undertake training/assist with all training as required Deliver against agreed business objectives and internal key performance indicators Deliver projects to deadline and on budget Complete paperwork as and when required by the business Adhere at all times to the current ABPI Code of Practice Experience Educated to degree level/equivalent Experience within the pharmaceutical industry/NHS of the disease area(s) in managed account(s) Project management experience Client Management and relationship building Experience in creating and implementing a business plan Strong business focus with a proven track record of delivering results in either the NHS or commercial sector Successful track record and background of consistent personal and professional achievement at account management level Key Competencies Business planning Understanding of the Pharmaceutical Industry & Procurement processes Understanding the NHS structure & commissioning of services Presentation skills Organisation and planning/prioritising skills Communications skills Team player and cross functional worker Have the ability to find solutions to problems Can work under own initiative Motivated and committed to the role Commercial awareness Smart and professional appearance Interpersonal skills Leadership skills Networking skills Acts with integrity and as a credible ambassador for NSHI ensuring effective delivery of customer service, quality standards and targets through team working Adaptable to changing circumstances, communicating effectively, contributing constructively and remaining focused under pressure Customer focused Maintain knowledge and understanding of the ABPI Code of Practice Must have the ability to and be prepared to travel both nationally and globally if required Current UK full driving licence with a maximum of 6 penalty points Computer literate with Microsoft Word/Excel/Outlook Ability to operate at board level in a complex private sector organisation Liaising with all internal and external Staff/Clients/Suppliers/Accountant Willing to undertake any duties within capability as and when required Undertake any training needs which have been identified by self or others to improve knowledge and understanding to support continuous development within the role Benefits Company car or car allowance Company events Company pension Health & wellbeing programme On-site parking Private medical insurance Store discount Work from home TPBN1_UKTJ