Job DescriptionClient Experience Executive Vacancy!!
My client is expanding and growing their business and is looking to recruit a Client Experience Executive for their busy Bedford branch.The Client Experience Executive serves as the ambassador for the dealership.
This role encompasses sales of new vehicles and acts as the primary point of contact for clients, providing exceptional customer service and aftersales support.
The Client Experience Executive plays a crucial role in enhancing the customer experience, ensuring the highest levels of satisfaction, and promoting the business.Responsibilities: (including but not limited to)· Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers (NV, B2C, B2B, physical, and digital) and aftersales support (servicing, service contracts, repairs, physical, and digital).· Embody the Brand and maintain a deep understanding of the premium and luxury sectors across industries.· Create a clean, attractive, welcoming, and safe environment aligned with the Brand's premium positioning and local government guidelines.· Help manage a superior client experience through all client interactions (physical and digital) and departments, including contactless appointments, home deliveries, and exclusive events.· Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.· Welcome clients, manage vehicle handovers and returns, and follow up with clients to ensure their total satisfaction.· Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.· Support the Alfa Romeo Brand Manager in supplies management, vehicle orders, business forecasting and stock management.· Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.· Sell new and used vehicles, services (financing, connected services, service contracts, etc.
), and accessories.My client is seeking a highly qualified candidate with the following attributes- Relationship BuildingTechnology Proficiency Brand Promotion and Awareness Leadership Continuous Learning and Development Key Assets- Time Management: Excellent time management, prioritisation, and meeting deadlines for prompt client responses.Organisational Skills: Highly organised with strong attention to detail, multitasking, and accurate record-keeping for smooth operations.Self-Motivation: Proactive and driven to exceed sales targets and customer expectations.Professionalism: Presentable with excellent communication and interpersonal skills.Management skills: Liaising with colleagues to ensure customers are dealt with in the correct manner.Adaptability: Open to learning new technologies and adjusting approach to meet evolving customer needs.Communication Skills: Strong verbal and written communication to engage effectively with clients, colleagues, and stakeholders.Problem-Solving Abilities: Resourceful with a solution-oriented mindset to address client needs and resolve issues effectively.Negotiation Skills: Effective in pricing discussions, trade-in valuations, and closing deals while maintaining positive client relationships.Team Player: Collaborative mindset, willingness to work with colleagues from different departments, fostering a positive work environment.Resilience: Ability to handle challenges and rejection, remaining motivated and positive, bouncing back and maintaining high performance.Flexibility: Adaptability to thrive in a fast-paced, dynamic work environment.Technology Proficiency: Proficient in utilising technology, including CRM systems, digital platforms, video conferencing tools, and other relevant software.Poise: Demonstrates professionalism and elegance in representing the dealership and luxury brand.
Benefits- We provide a basic salary of £30,000 PA (5.5-day average week).
Realistic OTE of £45,000 but this is uncapped.Company Car22 days annual leave plus statutory Bank HolidaysBirthday off following successful probation.
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