Client Care Associate

Job Description Provide exceptional customer facing skills and service to our merchants and partners via inbound email, phone, and support case interactions Respond to incoming merchant and partner requests by striving towards one call resolution, while addressing multiple merchant and partner needs, while following quality expectations Create, edit, and manage merchant and partner cases using an internal ticketing system (Dynamics) Evaluate the nature of each call and determine the appropriate action to resolve the issue Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions Takes pride and fulfillment in assisting merchants and partners daily Adhere to established Client Care procedures and guidelines, while providing quality customer service to meet and exceed department standards This is a hybrid position.
Hybrid employees can alternate time between both remote and office.
Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
  Qualifications Experience in payments Technical troubleshooting Customer service experience B2B support Additional Information Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.