Technical Support Consultant Glasgow References number #2062 The Opportunity Technical Support requires a Support Consultant to add to the existing team in the UK to provide direct high-quality guidance to our global user base in order to advise on effective use of the IES software products in order to meet project goals and deadlines.
The Support Consultant will have the opportunity to work with different departments within IES and will be provided with comprehensive training to develop their own skills with both existing and new products and services.
Duties will include: Providing support via email or telephone directly to customers.
Assisting users with troubleshooting and diagnosis of model issues.
Advising customers on modelling questions, related to software usage and application of industry knowledge.
Contributing to quality of assistance provided by the company in the form of Knowledge Base Content, User Guides reviews and other proactive guidance.
Representing users to the company and development team product strategy groups, includes liaising with users to capture details of errors, collecting and commenting on user feedback and presenting usability issues for consideration in future developments.
Working with the Support team to ensure knowledge and skills are shared effectively, involves learning from others as well as providing guidance.
Formal training on new software features, products and company services will be provided on an on-going basis.
The Support Consultant will have access to the expert guidance and advice of our world class development and consultancy teams.
This role will provide an unparalleled opportunity to gain advanced understanding of our software features as well as industry and regulatory updates.
The Candidate Excellent communication skills; written and verbal.
Educated to degree level in engineering discipline or related field.
Experience using Virtual Environment (highly desired) or other building simulation software.
Interest or experience in building physics and principals of HVAC modelling (desired).
Experience of working in a customer services or customer focussed environment, ideally where have communicated directly with customers (desired).
Passion to collaborate with software users in such a way as to allow them to achieve project deadlines and use software to full potential to realise goals.
Ability to work on own for periods but to be able to summarise and report to team so can contribute as a whole to building up knowledge of team's activities.
Enthusiasm to take responsibility for own work and to ensure every job is done to the highest level while managing multiple tasks simultaneously.
The Rewards You will have the opportunity to develop your career in a supportive environment, while contributing to our goal of decarbonising the built environment.
We also offer a range of benefits, such as private health care; enhanced family leave; enhanced annual leave; home working allowance; flexible start times and hybrid working options.
To Apply To apply for the role, please send a covering letter stating the skills you have from the requirements listed above and an up-to-date CV to ******.
Early application is encouraged and IES reserves the right to close this vacancy early should sufficient applications be received.
Please ensure you include the job title and reference number in your application.
The Company At IES we have been working in Climate Tech for the last 30 years and we consider the fight against Climate Change a moral imperative that drives all our decisions.
We value People, Purpose and Innovation.
We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do.
Our mission is to contribute to conserving the earth's natural resources for future generations by reducing the carbon emissions of the built environment.
IES is at the forefront of cutting-edge technology in the Climate Tech sector.
Our Virtual Environment (VE) software is already the only tool that allows designers and engineers to simulate the full performance of a buildings.
We are now expanding our portfolio with new solutions to tackle the built environment at any scale.
IES' technology is supported by integrated consulting services and today its capabilities are expanding from use on individual buildings, to helping create sustainable communities, cities and countries.
IES is an equal opportunity employer and, as such, we encourage applicants from diverse backgrounds to consider our positions even if they do not meet all the job criteria.
We are committed to removing any barriers for candidates applying for our jobs.
We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post.
Some examples of the adjustments we can make are: • Providing interview questions in advance • Allowing for a break between parts of the interview • Providing extra time to complete interview questions This is not an exhaustive list.
If you feel you may require assistance with any part of our recruitment process or would like to discuss it further, please contact IES HR team at ****** or 0141 945 8500.
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