Description Great People Work Here.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks.
We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Please note for this role we are recruiting for future talent for this role, and your application will be considered for any future assessment days we have planned.
The Strand store is open 7 days per week and this role is fully based onsite in London.
Please ensure that you watch the video below before making your application.
Key Responsibilities Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
Running the Masterclasses in the bespoke Tasting Room.
These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance.
The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event's menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise Has a passion for tea and wellbeing drinks Can build and maintain relationships with team members, collaborate and seeks input from others Listens to, understands and recognizes specific needs of individual customers.
Confident in giving advice and making decisions in unexpected situations.
Flexible to do different tasks.
Curious to learn more every day.
Experience of working in a customer facing role Benefits Quarterly bonus based on personal contribution and financial performance 25 days holiday plus 8 bank holidays and the option to buy and sell holidays Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more Pension scheme with your contributions matched for up to 10% of your salary Cycle to work scheme SimplyHealth Cash plan Onsite Staff shop and online staff discounts Twinings has become one of the world's most loved tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing.
We are passionate about tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.
More than 300 years later, the passion for tea is still here - and so are we!
We still sell tea from Thomas's shop, and we still work hard to bring the most exciting new blends to tea lovers around the world.
Now, we have over 500 varieties and our teas are cherished all over the world.
Our expert master blenders taste more than 3,000 cups of tea every week.
So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.
How we feel about Diversity, Equity & Inclusion TwiningsOvo is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
We seek to create a diverse, equitable & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, colour, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age or any other status protected by law and are committed to going above and beyond in fostering diversity across our workplace.
Applicants may be entitled to reasonable adjustments under the terms of the Equality Act.
A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.
Please inform our Recruitment or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.