Job summary We are seeking a highly motivated and experienced individual with at least 6 months of experience as an Operational Manager to join our team within the Emergency Department.
This fixed term/secondment post (12 months) offers a unique opportunity to contribute to the smooth and efficient delivery of the service.In this role, you will focus on achieving key NHS targets, including Ambulance handover times, the 4hr emergency care standard and patient flow.
You will be responsible for managing the day-to-day operations, coordinating resources, and supporting staff to ensure excellent patient care, while driving the department to consistently meet its performance targets.The post holder will be responsible for overseeing day-to-day activities, managing resources, and ensuring optimal patient care while supporting KPIs.
You will play a key role in coordinating patient flow to reduce bottlenecks, ensuring timely ambulance handovers, and driving the department to achieve the 4hr target.This full-time position covers core hours (7am--7pm, Mon-Fri) but flexibility may be required to meet the demands of the service, including occasional weekend working.
The successful candidate will demonstrate strong leadership and problem-solving skills, with the ability to thrive in a fast-paced, high-pressure environment.This role is a key contributor to the delivery of high-quality services and is ideal for a driven professional eager to make a tangible impact on patient care and service efficiency.
Main duties of the job The Operational Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services.
You will work with the General Manager to provide business and managerial support in order that the activity, quality and financial objectives are successfully delivered.The Operational Manager is responsible for delivering the Trust's strategy, within their area of responsibility, incorporating the following:*Provide essential day to day operational management support and serve as a key point of contact for the service.
*Lead efforts to achieve performance indicators in areas such as quality and safety, workforce management, and financial oversight.
*Manage various service development projects and contribute to the strategic and annual business planning of the department.
*Collaborate closely with internal and external stakeholders to oversee the management of Emergency services, ensuring alignment with financial constraints and strategic goals.
*Coordinate and implement service improvement initiatives, managing clinical governance processes, and supporting the development and execution of performance recovery plans.
*Participate in the Divisional manager of the day rota and provide cross cover within the Department as needed, deputising for the General Manager when required.
About us We are recognised as one of the leading NHS Foundation Trusts in the UK.
Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.Our commitment to our staff is to create the best place for them to work, and we are dedicated to:Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words.
We are taking action.
Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person Specification Qualifications Essential *Educated to degree level or equivalent Experience Essential *Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses *Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends *Experience of developing service opportunities, through business planning, monitoring, and leading the implementation of successful change management processes *Evidence of success in the management of a multidisciplinary environment *Evidence of significant achievement and personal contribution to organisation success *A good understanding of clinical governance, risk management and health and safety principles *Clear understanding of the NHS agenda Additional Criteria Essential *Evidence of delivering excellent standards of patient care *Ability to make independent decisions where appropriate *Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation *Excellent verbal and written communication skills *Good presentation skills -- making use of software packages and an ability to meet the needs of recipients with different levels of understanding *Operational/organisational skills and ability to prioritise work under pressure *Ability to understand complex issues, problem solve and propose solutions *Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
*Excellent verbal and written communication skills *Ability to understand complex issues, problem solve and propose solutions *A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals