Job summary We are looking for a special person to join our new Essential Care Awards programme, as it transitions from the pilot phase into its new home, in the Patient Experience Team.
Although the role is principally in administration, it will also involve supporting people with lived experience of our healthcare, whether as a patient or a carer, to co-produce and co-deliver the Award programme.Please note that if you have recently applied for this vacancy and have not been shortlisted, we kindly request that you do not complete a further application Main duties of the job Working directly with the Head of Patient Experience and Engagement, you will be responsible for the day-to-day smooth running of service visits, including preparing information packs in advance of visits and supporting completion of post-visit processes.
You will co-ordinate the involvement of people with lived experience, including providing support and guidance to these volunteers.
You will have the opportunity to develop the post, including using innovation and a QI approach, to enable everyone involved to have a say in how the programme evolves over time.You will have experience of a busy administration role and be looking for a new challenge in a fast-paced environment in which no two days are ever the same.
You will be joining a team who are committed to being part of continual improvement in the way people experience BCHC care.
We are a close supportive team, who pride ourselves on ensuring we look after our wellbeing and sharing lots of opportunities to gain new skills as part of lifelong learning.If you have a can-do attitude, diplomatic communication skills and enjoy problem solving, this could be just the post for you.
Experience of working with volunteers would be useful, although not essential.
Please ensure that your application includes details of how you look after yourself when you are working with competing priorities and deadlines.
About us IMPORTANT Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection processplease ensure all sections of the application form are completed fully.
Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address Be Part of Our Team...BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles.
BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.
We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities.
We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description Job responsibilities For further details on the main responsibilities, please see the attached job description and person specification Person Specification Qualifications / training Essential Educated to GCSE level or equivalent with grade C or above in English and maths ECDL or equivalent IT qualification / experience IT Systems and project management experience acquired through training or experience to diploma equivalent Evidence of continuous personal development Experience Essential Experience of administration procedures Experience of working in a customer facing environment, resolving queries and using initiative to ensure effective working relationships across services Previous NHS experience or experience of working in a healthcare / social care setting Skills/Knowledge Essential Competent in the use of IT software systems, (including Microsoft Office) and handling sensitive personal identifiable data Demonstrable evidence of problem solving and resolving issues as they arise in a fast-changing environment Able to communicate clearly and sensitively with a wide range of people, including external partner organisations, community teams and patients and their families Excellent written communication skills; able to write clearly and concisely and produce reports and keep accurate records Able to induct new staff into a team, providing training to new colleagues Adaptable and flexible approach to work with the ability to prioritise workload Understanding of the importance of confidentiality and the data protection act Personal qualities Essential Self-motivated with the ability to motivate others Ability to work autonomously without direct supervision Able to prioritise conflicting tasks and demands Willing to encourage and drive innovation Ability to set high standards for self and others to deliver service priorities Other job requirements Essential Able to travel independently across the Trust as service needs demand