Job summary Looking for a new challenge in the New Year!
Then we could have the job for you!We are looking for two full-time Band 3 Medical Secretaries to join our fantastic team of Neonatal and Paediatrics Secretaries.
You would be expected to provide a comprehensive secretarial and administrative service within this very busy department.
This secretarial role will entail working closely with our Clinical Teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.
Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a secretary/administrator preferably within a healthcare environment; along with accurate audio-typing skills, you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice.
You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.
Knowledge of trust systems including Oceano and Dragon will be advantageous.
One role will be predominantly based at Heartlands Hospital, and the other will require cross-site working between Good Hope Hospital and Heartlands Hospital.
We also offer flexible working within the department.
Main duties of the job To touch type from audio dictation and/or copy type from written documentation prepare letters, emails, reports and minutes of meetings.
To book, reschedule and cancel patient appointments and manage patient partial booking lists.
To build, reschedule, and cancel clinician's clinics based on their availability.
To exercise initiative and judgement based on acquired knowledge, and experience when dealing with enquires, receiving and dealing with telephone enquires as appropriate.
To maintain clinician's diaries as required.
Input and look up data on trust IT systems in accordance with trust policy.
To ensure post is opened daily and dealt with accordingly.
To arrange agenda's, meetings and appointments as necessary.
Photocopying, scanning of letters and documents as required, and all other general administrative tasks.
About us We are recognised as one of the leading NHS Foundation Trusts in the UK.
Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.Our commitment to our staff is to create the best place for them to work, and we are dedicated to:Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words.
We are taking action.
Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person Specification Qualifications Essential *Good General Education ( GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in a clerical environment Desirable *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology Experience Essential *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg.
Word, Excel and Outlook) *Experience of using IT systems Desirable *Experience of working in a busy environment *Experience of working in Healthcare Additional Criteria Essential *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard / IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff *Ability to problem solve *Understand confidentiality and apply the principles *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills.
*Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites Desirable *Ability to work under pressure and deal with stressful situations