Job summary Are you an experienced, highly motivated administrator looking for a new challenge?
Are you approachable, friendly and compassionate with enthusiasm for developing new skills?
If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.This varied and interesting role provides administrative support to the Community teams.
You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team.
Good communication and organisational skills are vital.
Service user care is at the heart of our work so empathy and compassion goes without saying.Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.
Main duties of the job To provide comprehensive administration support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone callsYou will need to be flexible and reactive to the current requests and demands.You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.Our outstanding people promote mental health and wellbeing.
The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities For a comprehensive list of duties please see the attached Job Description.Utilise written and verbal communication skills to connect with a wide range of peopleExchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etcTo receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority itemsTo manage both telephone and face to face contacts with distressed service users in a supportive and empathetic mannerArrange meetings and appointments for members of the teamType patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients.
Input accurate and up to date patient data onto the Rio systemMaintain team records Person Specification Experience Essential General Administration Desirable Note taking/audio typing Computer skills Essential Microsoft office Desirable RiO, agresso, other IT systems Team working Essential Working as part of a team Desirable Consideration/empathy for others Organisational Essential Working in NHS Desirable Working in Mental Health