About Us: 12 Hours Our Vison is to be admired for our craft, experience, and sustainability.
Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'.
We're not just for men on their big day – we're for everyone, all the time.
Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers.
Your dedication to exceed customer expectations will support the overall store KPI's, positively contributing to the overall performance through personal productivity.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
Reflects the aesthetic of Moss through personal style and presentation.
Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
Employee Discount: 70% discount across all our stores.
Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with PureGym : Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
New Baby Gift : Celebrating important personal milestones of colleagues.