About the role :Education Services Officers require the ability to provide excellent stakeholder service and administrative support for assessment activities across Manchester Metropolitan University.
There will be a need to establish excellent working relationships with the Professional Service area, the academic community and collaborative partners.Officers provide guidance and support to students and academic staff, supported by their team, on a wide range of assessment related issues.Officers also need the ability to critically analyse data, lead project workstreams and be a contact for certain areas within Assessment Management.About the Assessment Management department: Assessment is at the heart of what a university does, and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.Consisting of seven teams, Assessment Management work in a positive environment which encourages the development of skills and professional growth.
All roles are varied, but a brief flavour of the core work of each team is listed below.Our teams: Assessment Delivery– organising and scheduling exams, set-up and receipt of coursework.
Assessment Systems– configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation.
Assessment Standards– oversight of regulations, quality processes, external examining, and academic misconduct.
Assessment Service Desk– first line stakeholder support, triaging queries via a ticketing system, phone calls and email.
The role would suit someone with a passion for delivering customer service.
Assessment Results – managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
Assessment Mitigations– oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.
Assessment Executive – supporting the Leadership teams, in achieving strategic objectives and reinforcing shared values.
Roles are based within particular teams; however, colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar.We have a standard induction period and a buddy system to enable new starters to smoothly settle into the department.About you:Our colleagues in Assessment Management emphasise below are the key traits and skills to be a successful Education Services Officer: 'Leadership, proactive and taking ownership''Collaborative, interpersonal and communication skills''Decision making, attention to detail and organisational skills' For more detailed requirements of the role, please check the Person Specification found on the job description attached at the bottom of this page.
For an informal discussion about the role, please contact: James Proctor, , Assessment Delivery Manager Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity.
We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do.
We, therefore, encourage applications from our local and international communities, in particular people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.