Analyst, Social Listening

It's not every day we have a chance to make the world a healthier place—but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too.
Real Chemistry is looking for an Analyst to join our growing team!
We are seeking an Analyst to join our global analytics and insights practice based in London. You are a curious and collaborative individual who loves to learn and is looking to advance their skills in data research. You are someone who loves data, is intrigued by new AI-enabled approaches, and is passionate about problem solving. You are interested in healthcare and excited about the opportunity to use your developing skills to advance treatment and care.
As part of the London team, you will get the chance to develop a wide variety of skills in the latest approaches in social, digital and traditional market research, using a range of market leading and proprietary tools. You will ideally have some experience of primary research or social listening, and you will be keen to learn more about the integration of online behavioral analytics, social and traditional media analysis, landscape and trend mapping, target audience insights, competitor insights and measurement and evaluation.
In this role, you will participate in research design, data collection, analysis, report generation, and the translation of research results into actionable insights that adds value for our clients. You will attend, and play an active role in, client briefings, interim progress meetings and final debriefs. You will also play a role in offer innovation and introducing it to the business.
The team has built a strong culture that we are very proud of. We are passionate about our work, committed to delivering excellence, continually strive to create new things, and are very supportive of one another. We are looking for somebody who will bring the same energy to their work and foster a positive and enriching culture for all team members. We have a fabulous office in central London with beautiful views, and most of the team visit at least once a week with more formal team meetings roughly once a month.
What you'll do:Advanced analytics platform operation: you will develop the skills to operate a range of analytics tools including NetBase, Quid, Audiense, Semrush and others.Data Collection and Monitoring: you will set up and manage approaches for data gathering across social and digital analytics tools (query development) and primary research methods (screener, discussion guide and survey development).Data Analysis: you will analyze collected data to identify trends, sentiments, key themes and ultimately strategic insights for your clients.Reporting and Insights Generation: you will help to prepare detailed reports and dashboards summarizing findings, translate complex data into actionable insights and recommendations for clients or internal stakeholders.Stakeholder Collaboration: you will work closely with marketing, communications and medical education teams to align insights with broader business objectives.This position is a perfect fit for you if:Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:Bachelor's degree or equivalent0 to 2 years of experience is preferredCompetence with Microsoft Office, particularly Excel and PowerPointDemonstrable passion for data, analytics and research, and AI enabled approachesWell-developed oral and written communication skillsHigh focus on accuracy, and attention to detailA self-starting problem solver with an enthusiasm for learning new technical skillsEducational experience with statistical tools a bonus, SAS and/or SPSSWorking with HART:Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: www.realchemistry.com.
A Bit About the Advanced Analytics, Targeting & Engagement TeamWe believe great work comes from the combination of AI and ideas. Our Advanced Analytics, Targeting and Engagement teams leverage the power of predictive technology, artificial intelligence and real world data to help our clients understand, find, target and engage their ideal patient and provider audiences at critical moments in the diagnosis and treatment journey. Discover opportunities at the convergence of technology and healthcare, helping to optimize patient and commercial outcomes.
Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.

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