Harte Recruitment is seeking a seasoned Aftersales Director with a deep knowledge of the property investment market and expertise in managing the full sales cycle of investment property transactions.
Our client is a dynamic and growing business, known for their expertise in off-plan investments and providing exclusive access to off-market opportunities.
With a reputation built on delivering seamless property investment services and excellent customer care, theyre looking for a leader who can elevate their aftersales process while maintaining the highest standards of compliance and client satisfaction.
This is a pivotal role for a leader who can drive excellence in aftersales management, streamline processes, and ensure smooth transactions for high-value investment property sales .
You will lead a dedicated team and oversee the progression of off-plan sales, ensuring that deals move efficiently from reservation to completion, while also managing relationships with key stakeholders such as solicitors, lenders, and investors.
The package Up to £65,000 basic salary per annum + up to £75,000 including OTE Monday Friday, 09:00 18:00 Flexibility to work from home 1-2 days per week (once settled in the role) Trains and hotels paid for travel between offices 1st Friday of the month is half day Celebrate milestones and yearly anniversaries Company social events Weekly Pilates and Boxercise classes Learning and development opportunities In the process of introducing Perkbox and Cycle2Work Modern, trendy offices with a focus on developing cultural activities The role Lead and develop the aftersales team to ensure optimal performance and collaboration in managing property investment sales cycles .
Oversee and refine processes, with a strong focus on investment property sales and ensuring compliance with industry standards and legal frameworks.
Manage a high-value sales pipeline, particularly in off-plan property investments , driving transactions from reservation to completion.
Collaborate closely with investors, solicitors, mortgage brokers, and agents to ensure timely and successful completions.
Monitor key performance metrics, implement strategies to meet targets, and enhance team productivity.
Provide exceptional post-sale support, quickly resolving client concerns and maintaining strong long-term relationships with property investors.
Stay informed on current UK property laws, investment trends, and market conditions to ensure the company remains compliant and competitive.
The person Essential : Proven experience within the property investment market and a solid understanding of the full property sales cycle from reservation through to completion.
Strong leadership and management skills, with a track record of driving performance in sales or aftersales teams.
Deep understanding of off-plan investments and the legal processes related to property transactions.
Demonstrable ability to manage high-value sales pipelines and liaise with key stakeholders such as investors, solicitors, and lenders.
Excellent problem-solving skills, with a proactive approach to improving systems and processes.
Highly organised, with strong project management skills and attention to detail.
Ability to thrive in a fast-paced, high-growth environment, using tech-driven solutions to optimise performance.
Strong interpersonal and communication skills to engage effectively with both internal teams and external partners.
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