Advisor

Job Description Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit 3 x Case Team Assistants for initial 3 month contracts on a rate of £15.50/hour PAYE.
These roles will be based onsite across various locations.
Responsibilities: - Act as first point of contact for all people related queries and provision of high quality and consistent advice, guidance and direction to line managers and staff to satisfactory resolution demonstrating excellent customer care skills.
Escalate complex issues appropriately to P&D Advisors/Consultants to enable effective closure/resolution (relates to both deployments to People Direct and functional remits/teams).
- Record absence and return to work of officers and staff on the system and provide attendance management advice and guidance to individuals and line management as required following first contact (People Direct deployment only).
- In support of Advisors and functional remits, work proactively and timeously in regard to individual/team deliverables (functional workload, cases, projects, tasks etc.)
flexibly supporting the management of competing demands and priorities as appropriate and accessing line management for advice and direction as required.