Job summary An opportunity has arisen for an enthusiastic and extremely organised Band 2 Receptionist / Administrative Assistant to join our friendly Prosthetics Team based at the Specialised Ability Centre Manchester.
As part of the busy team you will play an integral role in supporting the Prosthetic Service to deliver an excellent standard of care.
Previous experience of working with the general public in a pressurised environment is desirable.
Candidates must have excellent communication skills as they will be dealing directly with Healthcare professionals, patients on the front line and also verbally via the telephone.
You will need to be flexible, hard working and conscientious.
If you feel ready to meet the challenges of this busy, varied and interesting role, then this could be the opportunity you have been waiting for.
Main duties of the job The post holder will assistin providing a full range of admin support to clinical teams including but not limited to: Utilise the Trust Systems to accurately record patient details and activities (including but not limited to appointments, admissions, discharge, addition to waiting list), ensure the timely recording of all patient activity in line with the Trust Patient Access Policy including data quality requirements.
Provide a telephone service, answering and recording incoming calls, relaying queries, and messages as necessary, liaising with other departments and external organisations where appropriate.
The post holder will be expected to contribute to the provision and smooth running of a front of house / reception service ensuring customer needs are met in full.
Where relevant, to arrange requests for other services, ensuring compliance with Trust deadlines and inputting requests into appropriate systems, , arranging patient transport for eligible patients, booking interpretation services, porters, and diagnostic tests.
About us MFT is one of the largest NHS Trust In England with a turnover of £ & is on a different scale than most other NHS Trusts.
We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals.
We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes.
What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification.
This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others.
Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at .
Were looking forward to hearing from you!
Person Specification Qualifications Essential General education to GCSE standard with pass grades in English Language and Maths or equivalent experience Desirable ECDL/ NVQ Experience Essential Proven experience of working to deadlines Experience of working as part of a team and in isolation & unsupervised.
Positive attitude towards change and its implementation.
Ability to communicate in a clear and concise manner.
Excellent organisation and planning skills.
Reception / Customer Care experience Experience of using Microsoft Office applications Desirable Previous experience of working NHS computer systems Previous experience in an NHS service role which involved verbal communication with members of the public.
Experience of working with people with disabilities.
Skills Essential Adaptable Nature Team Player but able to work on own initiative.
Excellent interpersonal skills (both written and verbal).
Problem solving