Job summary To provide an efficient and effective administrative service within the Rehab SLT and Community team, to carry out all administrative tasks in relation to the role.
This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager Main duties of the job o Provide admin support to the clinical team in relation to care plans andclinical Dealing with all incoming and outgoing mail, processing, distributingand responding within limitso Ensure that sufficient stocks of stationery are available to meet theneeds of the team without resorting to stockpilingo Co-ordinate and facilitate the dissemination of information to and fromthe Dealing efficiently, precisely and courteously with telephone callerso Producing minutes from daily zoning meetings, MDT or any other teammeeting as required o Maintaining filing systems that are appropriate to the needs of Maintain client records for data inputting onto health and social services computer Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and Scan on all appropriate documentation to update patient Recording messages accurately in the daily diary for all team memberso Typing of correspondence, reports etc, amending the format andgrammar as necessary within the PARIS computerised systemo Develop an understanding of the patient record system (PARIS) andhave responsibility for maintaining data Produce minutes from various meetings including SMTs and SLTs.
o Diary management for managers within the rehab division.
About us Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work.
From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities Please see attached job description and person specification Staff benefits Pay Enhancements: Band Saturday (midnight to midnight) and any week day after 8pm and before 6am All time on Sundays and Public Holidays (midnight to midnight) 1 Time plus 47% Time plus 94% 2 Time plus 41% Time plus 83% 3 Time plus 35% Time plus 69% 4 9 Time plus 30% Time plus 60% 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles) Person Specification Other Requirements Essential There may be a requirement to travel within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Knowledge Essential Knowledge and understanding of the Data Protection Act Knowledge and understanding of the Client Confidentiality Desirable Knowledge and understanding of the Mental Health issues and challenges Knowledge of Medical Terminology Experience Essential Have experience of working in an office environment that ensures confidentiality is maintained at all times Have experience in working in a busy office environment.
Confident telephone manner Desirable Have experience of working with members of the general public.
Including patients/service users Using EPR systems Education Essential Good level of education Maths and English Recognised competency-based level 3 qualification in a relevant subject ( NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience Desirable Other relevant IT qualifications RSA 2 Skills and Abilities Essential Effective time management skills o The ability to prioritise and plan conflicting and complex work demands An excellent telephone Manner o Outstanding communication Skills The ability to navigate IT systems, inc Excel, Word and PowerPoint Ability to be numerate and provide statistical data accurately Desirable Patient administration background Knowledge of the EPR system Minute taking