2Nd Line Support Engineer

2nd Line Support Engineer - F1 Team Location – Brixworth - Onsite
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team.
This is a role that involves providing high-quality support with a strong customer service focus.
You would be dedicated to an established F1 team.
Providing support for any escalated IT issues which may arise.

This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service.
The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.

Responsibilities IT Operational Support: Provide exceptional operational support across the business for all IT services.
Customer Service: Must display strong customer service skills with a positive and supportive attitude.
Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
Relationship Building: Cultivate successful relationships within the team and with third parties.
Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements: Experience : Previous experience in IT support or service desk roles.
Communication : Excellent spoken and written English is essential.
Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices.
Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits Life assurance.
Health Insurance.
Career growth.
Development opportunities.