Customer Success Engineer

Location : Remote Language : English
io offers a no-code, plug-and-play ad-tracking solution for e-commerce businesses, improving tracking accuracy despite ad blockers and iOS14+ restrictions.
Our solution empowers data-driven decisions to boost ad performance.

We are looking for a proactive, customer-focused Technical Customer Success specialist to handle customer calls, resolve technical issues with clients, and elevate overall customer satisfaction.
Manage escalations from the Customer Support team, offering creative and proactive solutions for issues raised via live chat.
Assist customers with technical issues, especially in tracking and data interpretation.
Collect client data to inform product development.
Write technical help articles and contribute ideas for marketing content, including blogs.

Fluent English speaker, verbally convincing, and able to articulate technical concepts with clarity.

Familiarity with platforms like Facebook Ads Manager.
Project management experience.