2Nd Line Support Analyst

2nd Line Support Analyst High Wycombe (Hybrid working available) We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
Team Development: Take an active role in personal and team development to enhance the overall work experience.
Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.
Skills and Qualifications: Attitude: Friendly, personable, and professional demeanour.
Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.
Why Join Us?
Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
Hybrid Working: Flexible working arrangements to suit your lifestyle.
Professional Growth: Continuous learning and development opportunities.
Positive Environment: Work in a friendly and collaborative environment.