1St Line Support

Job Title: First Line Support TechnicianLocation: Gloucester (Fully Onsite)Employment Type: Full-TimeAre you a passionate tech enthusiast with at least 1 year of experience in IT support?
We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester.
This is a fully onsite role, offering a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.Key Responsibilities:Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshootingLog, prioritise, and manage support tickets to ensure timely resolutionDiagnose and resolve IT-related problems either in-person or via remote support toolsEscalate complex issues to second-line support or senior engineersMaintain up-to-date knowledge of company products, services, and industry trendsWhat We're Looking For:Minimum 1 year of experience in a similar IT support roleStrong knowledge of Windows operating systems, Office 365, and basic networking conceptsExcellent problem-solving skills with a proactive and customer-focused mindsetAbility to work independently, manage time effectively, and prioritize multiple tasksGreat communication skills, with the ability to explain technical issues to non-technical usersA passion for IT and willingness to learn and grow in the industry If you're eager to build yourIT career and enjoy working in a hands-on, customer-facing role, we'd love to hear from you!Apply now to join a dynamic team in Gloucester and take the next step in your IT career!