Join Our Team as a Retention Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of Marketing Are you a strategic thinker with a strong commercial mindset, passionate about driving customer loyalty and revenue growth?
The AllClear Group is looking for an experienced Retention Manager to shape and lead our customer retention strategy across our established brands, AllClear and InsureandGo.
About AllClear Group We're an award-winning, fast-growing travel insurance provider with a reputation for excellence.
Specialising in coverage for customers with medical conditions, our team is dedicated to delivering top-tier service.
With operations in the UK, Gibraltar, Australia, and Ireland, we've proudly served over 30 million customers since 2000.
Key Responsibilities: · Strategic Retention Leadership: Develop and execute innovative customer retention strategies aligned with business goals.
· Renewal Process Management: Oversee all aspects of renewals, optimising processes across all channels to boost retention rates and revenue.
· Tailored Retention Programmes: Design and implement retention initiatives to increase engagement, strengthen customer relationships, and reduce churn.
· Commercial Growth Initiatives: Drive cross-sell and upsell efforts using customer data insights for enhanced engagement.
· Team Collaboration: Work closely with Sales, Pricing, Marketing, Finance, and other teams to ensure a cohesive customer experience.
· Customer Feedback Utilisation: Collect and analyse feedback to inform renewal strategies and improve service offerings.
· Performance Metrics: Monitor key KPIs, reporting on retention, revenue growth, and customer satisfaction.
Ideal Candidate Profile: · Experience: Proven success in a Renewals/Retention role, with a strong record of improving renewal rates and driving growth.
· Commercial Insight: Skilled in commercial strategy with a deep understanding of customer retention.
· Data-Driven: Proficient in data analytics to guide decisions and optimise strategies.
· Customer-Centric: Passionate about enhancing customer experience and satisfaction.
· Collaborative & Communicative: Excellent communication skills, comfortable engaging with teams at all levels.
· Proactive & Analytical: A proactive, problem-solving mindset with strong organisational abilities.
Why Join Us?
· Flexible Working: Enjoy a balance between office and remote working.
· Growth Opportunities: Be part of a forward-thinking team where your contributions are valued and recognised.
If you're ready to make a significant impact in a dynamic, customer-focused environment, we'd love to hear from you!
Apply today to become an integral part of AllClear Group's journey.