Job title: Workshop ControllerLocation: Market Harborough, LeicestershireSalary: Competitive + Benefits, opportunities for overtimeAdditional benefits: 25 Days Holiday + Bank Holidays and Employee Assistance ProgrammeContract Type: Permanent, Monday to FridayAbout King Highway ProductsKing Highway Products is thrilled to announce that due to our continued growth, we are seeking a talented and dedicated Workshop Controller to join our dynamic team.
As we expand, this role presents an excellent opportunity for an experienced professional to contribute to the success of our company while growing within a thriving industry.The Workshop Controller will play a crucial role in managing and overseeing the workshop operations for both our Market Harborough and Sevenoaks, Kent (remotely) locations.
You will work closely with our Service Controller and Senior Service Engineer, ensuring smooth operations within the workshop, coordinating repairs, and delivering exceptional service to our customersResponsibilities and Duties: Workshop Repairs Management: Book and assign workshop repairs to Service Engineers based on their expertise and availability.Inventory Coordination: Work closely with the parts department to ensure necessary parts are stocked and readily available.Administrative Duties: Maintain detailed and up-to-date records, including compiling service folders and keeping CRM systems current.Customer Interaction: Communicate with customers in a professional, courteous, and helpful manner at all levels.Repair Estimations & Invoicing: Collaborate with internal teams to estimate repair costs, assess damage, advise customers on necessary repairs, and invoice completed jobs.Supplier Liaison: Manage relationships with third-party suppliers to ensure a smooth workflow.Team Leadership: Lead weekly workshop meetings to ensure goals and expectations are met.Health & Safety Compliance: Ensure a clean, organized, and compliant workshop environment in adherence to company standards and safety policies.Continuous Learning: Stay up to date with the latest industry trends, tools, and technologies to ensure service excellence.
Experience and Qualifications required: Experience: Prior experience in a similar role or within an automotive/workshop environment is preferred but not essential.Technical Skills: Familiarity with Microsoft Office; knowledge of CRM systems is a plus.Organizational Skills: Strong ability to stay organized and manage multiple tasks simultaneously.Communication Skills: Excellent phone, email, and interpersonal communication skills to engage with customers and internal teams.Problem-Solving: Ability to make decisions under pressure and maintain a calm demeanor in stressful situations.Team Player: Capable of collaborating with a diverse team and working towards shared goals.Customer Service Focus: A commitment to providing outstanding customer service and ensuring customer satisfaction.Positive Attitude: Display enthusiasm, a willingness to learn, and a proactive approach to overcoming challenges.